What people ask us.
The questions we hear most before people start. If yours is not here, write to us — we answer the same day.
Can I cancel anytime?
You can cancel your subscription anytime on monthly plans. Annual plans offer a more advantageous price with a yearly commitment.
Do you offer support?
Yes. We provide fast and direct support whenever you need it.
Is my data secure?
Yes. All your data is stored on secure servers and is accessible only to you.
Can my staff use it too?
Yes, on the Advanced and Enterprise plans. Open a separate account for each team member and turn more than thirty permissions on or off, one by one. You decide who sees prices, who writes quotes and who approves orders.
Can I use it on mobile?
Yes — and there is no app to download.
Open panel.botafix.com in your phone’s browser (Chrome, Safari or any other), sign in as usual, and the entire system is there: stock, location tracking, quotes, orders, customer records, staff permissions and photo-backed reports. Anything you can do at a desk, you can do in the field.
The interface adapts to where you are: browse the product list as cards in the field, then switch to the classic table view with one tap back at the office.
No installation, no updates, no waiting on an app store. Every time you open it you are on the latest version — and so is everyone on your team.
Is it difficult to import data from Excel?
No. Just send us your existing product list in Excel or a similar format — we’ll take care of the rest.
Do I need to install anything?
No. Botafix is fully web-based. You can start using it instantly after creating your account.
Why do you have two websites?
To use system resources more efficiently, we keep marketing, promotion, and informational content on botafix.com. This reduces the load on our application at panel.botafix.com, where users sign up and log in, while also serving as a gateway that reflects our broader vision for the ornamental plant and agriculture sector as Artifitech.
Can I get live support when I need help using Botafix?
Yes. We’ve prepared step-by-step videos to guide you when getting started. You can use those first, and if you still need help, you can contact us by phone — we’re always ready to assist.
Will someone come to our company to install Botafix?
No — there’s no need for that. Botafix is fully web-based, so there’s nothing to install on your computer or tablet. Simply sign up on our website and start using the system right away. Based on your selected plan, you can enter your nursery’s data directly and get started immediately.
Do I have to add hundreds of products one by one?
No. Send us your product list in Excel or any spreadsheet you have, and we’ll load it for you. When your trial account opens, your products are already there. Adding new products later is quick: name first, then size and location.
How do the plans work?
Botafix offers three plans tailored to different needs:
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Standard Plan: Ideal for small to medium-sized nurseries
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Advanced Plan: Recommended for larger nurseries with multiple production areas
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Custom Plan: Designed for businesses that want to use Botafix with their own corporate identity
All plans are available with monthly or annual billing. Annual plans offer better value, with 12 months of usage charged at the price of 11.
Note: Pricing and features may vary depending on ongoing campaigns. For the most up-to-date details, please visit our Plans & Pricing page.
What is Software as a Service (SaaS)?
Botafix follows the SaaS (Software as a Service) model. Instead of buying software once and paying again for every new version, you simply subscribe and use it as a service.
You never pay extra for servers, maintenance or updates. Everything is handled for you.
Well-known examples of this model include Microsoft 365 and Shopify.
How many users can use Botafix at the same time?
On the Standard plan, the account belongs to the nursery manager. On the Advanced and Enterprise plans, you open a separate staff account for each team member and set their permissions one by one. As your team grows, we’ll look at your needs together.
How does Botafix’s infrastructure work? Is it secure?
Absolutely. Everything technical about Botafix is on us:
- We rebuilt our foundation from the ground up with 7.0. Botafix runs fast, without interruption, on every device.
- Every connection between you and Botafix is encrypted.
- Only you and the people you authorize can access your data.
- You never deal with servers, software updates, certificates or security patches. We handle all of it behind the scenes.
What kind of computer do I need to use Botafix on web (office or home)?
Botafix runs in your browser, so it works on a wide range of devices.
- Minimum: Any computer with an internet connection, a modern browser (Chrome, Safari, etc.), and at least 4 GB RAM.
- Recommended (for smooth use in the long term): Intel i5/i7 (12th gen or newer) or Ryzen 5/7 (5000 series or newer) or Apple M1/M2/M3
- 16 GB RAM, 256 GB+ SSD, 14–16” Full HD or higher display
Why this recommendation?
Because Botafix is designed to grow. As new features and capabilities are added over time, a stronger setup ensures you’ll always have a smooth and fast experience.
What specs are sufficient to comfortably use Botafix on tablets?
All of Botafix runs in the browser, so a tablet and a phone give you the same system. A tablet is entirely optional — some people simply prefer the larger screen. If you are buying new hardware, these specs are plenty.
- Minimum: 8.5-inch or larger screen, 4 GB RAM, processor from 2020 or later
- Recommended: 10–12-inch screen, 6–8 GB RAM, processor from 2022 or later, 7000 mAh+ battery
- Bonus: Choosing a model with a SIM slot means you carry uninterrupted connectivity with you around the nursery.
How is Botafix different from generic or accounting-based software adapted for nurseries?
We respect every solution in the market — every effort adds value. However, software not originally built for plant production may seem sufficient at first, but often falls short in the long run. It’s like using a container that wasn’t designed as a growing pot — it might work for a while, but it won’t truly meet your needs.
When you try to adapt software from another industry to nursery operations, gaps start to appear. New needs require workarounds, extra costs arise, and screens become more complex over time.
Botafix is different in a simple way:
- We didn’t adapt another system — we built it from scratch specifically for ornamental plant and nursery production.
- We focus only on this sector. We listen to real daily workflows, add features that truly matter, and keep everything as simple and fast as possible. Nothing unnecessary.
- Botafix grows with you — without slowing you down.
And because it’s a shared platform, it helps build a collective digital memory for the industry. Over time, this consistent and up-to-date data becomes a real advantage for everyone involved.
We’ve heard people manage their process with Google Sheets or Excel. Is Botafix really worth the cost?
At first, tools like Excel or Google Sheets may seem “free,” but the real cost quickly appears: time. Manual data entry, copy-paste errors, and the need for trained staff all slow you down and create risk.
Botafix is built to eliminate exactly these problems. Its simple structure allows you to set things up once and then manage sales with just a few clicks — no complex training required.
For example, your field staff doesn’t need to memorize plant names or remember important notes for customers. Botafix brings all the necessary information to the screen instantly.
No unnecessary screens, no extra fields — only what helps you move faster and work without errors.
We continuously improve the system based on real user feedback, but we only add what truly matters.
The result: While others spend time managing spreadsheets, Botafix users focus on sales, marketing, and production — increasing the overall value of their nursery.
Do we pay extra for server maintenance, security updates, or technical support?
No. As long as your subscription is active, server management, security updates, performance optimizations, and technical support are all included at no additional cost. The entire infrastructure and maintenance are fully handled by us.
Are there any hidden costs in Botafix?
No, absolutely not. Botafix only charges a monthly or annual subscription fee. There are no additional costs for licensing, updates, or usage.
Except for custom development projects, you won’t encounter any extra charges when using the standard or advanced plans.
No questions in this group.
Try it with your own stock.
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